You need a username and password to login to the online UC portal.
If you are applying for UC benefits for the first time in the online UC portal, you will create a username and password after you verify your identity.
When you make your username and password:
- We recommend not using any identifying information, like your name or birth date, in your username or password.
- Write them down somewhere safe in case you forget them.
- Do not send your username and password to anyone.
If you already have a username and password for the online UC portal:
If you no longer have access to the phone number or email address that are on file with UC, you will need to call the UC Service Center at 888-313-7284 (Monday – Friday from 8:00 am – 4:00 pm EST) and select Option 3. A UC representative will manually update your contact information on your UC dashboard.
If you file your UC claims using the automated telephone system, you will need to use your Social Security Number and your PIN.
Telephone Filing: 888-255-4728
I heard a lot about Keystone ID, what was that?
When the new UC system launched in June 2021, a Keystone ID was used to log into the UC portal. In March 2022, the government made a switch in the UC system from using a Keystone ID to using a username and password.
You might already have a username and password if you previously logged into your UC portal using a Keystone ID.
You will need to reset your password. The Department of Labor and Industry has made an instruction guide for how to do this.
No, you can always still file using the automated telephone system (Toll-free 888-255-4728, Español 877-888-8104). All you need is your SSN and PIN. You will continue to receive all UC notices by mail.
You will need to call the UC Service Center at 888-313-7284 (Monday – Friday from 8:00 am – 4:00 pm EST) and request a PIN be mailed to you.